As a key authorities exhibitor on the 45th version of GITEX World 2025, the world’s largest expertise exhibition, the Federal Tax Authority (FTA) witnessed a report variety of guests to its stand from a number of delegations and representatives of native and worldwide authorities, in addition to personal sector entities and people.
With the occasion concluding right now, the UAE’s tax authority affirmed that the important thing sights for guests to its stand, held on the Dubai World Commerce Centre, have been its AI-powered tax initiatives, which proved to be of appreciable curiosity from guests. GITEX World 2025 noticed customer numbers of their tens of 1000’s, representing a mixture of native and worldwide corporations from over 180 nations.
H.E. Khalid Ali Al Bustani, Director-Normal of the FTA, expressed his satisfaction with the extent of participation and the robust turnout witnessed on the FTA stand, emphasising the Authority’s dedication to being current at this prestigious occasion, recognised as the biggest and most outstanding world gathering within the discipline of data expertise. His Excellency additional famous that the FTA’s participation aligns with its strategic aims and ongoing efforts to drive digital transformation, in addition to to broaden the usage of AI within the Authority’s operational methods and companies.
Summarising the FTA’s accomplishments at this yr’s occasion, the Director-Normal acknowledged: “GITEX 2025 has supplied a invaluable alternative to current a collection of initiatives, significantly these geared toward Zero Digital Paperwork, similar to the automated submission of tax returns and exemption selections.”
His Excellency added: “Demonstrations have been offered on a spread of companies developed by the Authority, consistent with the very best worldwide requirements within the tax sector. These included enhancement initiatives associated to Company Tax registration, VAT deregistration procedures, and the Tax refund for UAE nationals constructing new residences.”
His Excellency additional famous that among the many new initiatives unveiled by the Authority throughout the exhibition was the brand new mechanism for calculating excise tax on sweetened drinks, which is scheduled for implementation initially of 2026, and can be based mostly on a ‘tiered-volumetric mannequin’.
There was additionally info obtainable concerning the launch of the ‘Dwell Tax Join Channel’, which permits clients to carry direct conferences with FTA representatives by way of distant video conferencing expertise.
Throughout the occasion, members of the FTA group gave shows to guests concerning the Authority’s AI-based initiatives and the digital companies supplied by the Authority and their position in facilitating voluntary tax compliance via clear, correct and handy mechanisms. As well as, introductory workshops on the Authority’s future initiatives based mostly on the newest applied sciences have been performed.
Among the many initiatives showcased on the FTA’s exhibition stand have been a number of revolutionary initiatives harnessing AI and machine studying (ML) to boost tax compliance and repair effectivity. These included an anti-tax evasion initiative, which includes the design and implementation of AI-based evaluation of taxpayer traits and behaviours, assess tax spending knowledge, and detecting potential circumstances of tax evasion.
Additionally featured was the “FTAgpt” Sensible Search Engine, a digital conversational software developed utilizing generative AI expertise to supply instantaneous responses to tax-related queries internally – for FTA workers.
As well as, the FTA offered its undertaking on Robotic Course of Automation (RPA) for automating tax clarification requests, geared toward accelerating processing instances and decreasing guide intervention.
The exhibition additional highlighted the upgraded model of the digital assistant “TARA”, which now makes use of AI applied sciences to straight reply to enquiries on tax procedures and laws, providing taxpayers extra flexibility and an enhanced digital expertise.
The FTA group additionally delivered a presentation on the AI Proof of Idea (PoC) undertaking, which encompasses a number of parts, together with the usage of AI to phase taxpayers and tailor focused consciousness messages based mostly on behavioural insights to spice up compliance charges.
This undertaking permits extra protection of pure language processing (NLP) to analyse taxpayer complaints and determine traits and repair enchancment alternatives, together with an AI-supported demand forecasting system that predicts chat and name volumes to optimise staffing and useful resource planning throughout taxpayer service channels.