Sharjah Police Headquarters recorded a 97.8 per cent buyer happiness charge in 2024 throughout traffic, prison, and neighborhood providers. This milestone displays the division’s ongoing efforts to boost policing strategies and enhance the standard of life for residents.
Over the course of the yr, greater than 1.3 million transactions have been accomplished. Buyer Happiness Centres maintained environment friendly service supply, averaging 59 seconds per transaction with wait occasions under 33 seconds, demonstrating a robust dedication to responsiveness.
“We’re happy with the achievements made throughout 2024. Statistics present a 12.69 per cent enhance in using digital channels in comparison with 2023, reaching 84.37 per cent. This enchancment displays the success of digitising the complete vary of providers and providing an built-in sensible safety system out there across the clock. The system is designed to be simply accessible and user-friendly, eradicating the necessity to go to service centres. This contributes to enhanced efficiency effectivity and supplies an excellent buyer expertise that meets societal expectations,” Colonel Dr. Sameh Khamis Al Hilyan, Director of the Technique and Institutional Excellence Division, stated in an announcement.
These outcomes underscore Sharjah Police’s built-in strategy, combining digital innovation with efficient teamwork to ship seamless, high-quality providers. Continued funding in fashionable know-how stays central to this technique, supporting the aim of quick, accessible police assist for the neighborhood.