Dubai’s Roads and Transport Authority (RTA) has introduced the launch of the good reporting service Madinati through “Mahboub” chatbot on WhatsApp. The service permits Dubai’s residents and guests to conveniently report injury associated to infrastructure and public transport amenities throughout the emirate, together with right-of-way, pavements, bus shelters, site visitors alerts, directional indicators, and different infrastructure belongings.
This drive is a part of RTA’s Technique 2024–2030, which seeks to realize objectives together with “Future Readiness,” “Transformation right into a Knowledge-Pushed Organisation,” and “Improvement of an Agile Technological Infrastructure,” thereby reinforcing Dubai’s standing as a wise and sustainable metropolis.
The service allows customers to seize a photograph and ship it instantly through WhatsApp, streamlining the reporting course of and inspiring residents and guests to take an lively function within the immediate detection of injury. It delivers efficient outcomes by enabling the general public to help the preservation of Dubai’s cleanliness and aesthetic attraction via images, that are instantly forwarded to the related RTA departments for acceptable motion. This considerably accelerates response occasions and the decision of reviews, whereas additionally reinforcing public participation via a easy and sensible reporting platform.
Commenting on the initiative, Meera Al Shaikh, Director of Buyer Happiness at RTA’s Company Administrative Assist Companies Sector, mentioned: “The launch of the good reporting service Madinati via “Mahboub” chatbot on WhatsApp underscores RTA’s dedication to enhancing neighborhood participation in reporting injury and preserving the standard of life throughout the emirate, whereas additionally strengthening RTA’s company status. It additional boosts engagement with the general public by guaranteeing speedy responses to reviews and suggestions inside report time.”
She added: “Throughout the first half of 2025, RTA’s Name Centre acquired 6,525 reviews via Madinati service. The platform additionally permits customers to submit proposals associated to infrastructure and streets, enjoying a key function in strengthening the partnership between RTA and the general public in preserving Dubai’s city picture.”
RTA is constantly and proactively growing a versatile, scalable digital infrastructure able to growing the adoption of its digital providers and delivering options that precisely tackle the wants of the general public. These providers are designed to be modern, high-quality, and accessible to all residents and guests of the emirate.