HE Saeed Mohammed Al Tayer, MD & CEO of Dubai Electrical energy and Water Authority (DEWA), has emphasised DEWA’s dedication to fulfilling the directives of HH Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to remove authorities forms and increase the UAE’s competitiveness.
The UAE was ranked first globally within the 2025 Absence of Forms Index, a part of the Authorities Effectivity pillar within the IMD World Competitiveness Rating.
Al Tayer introduced that DEWA achieved digital integration throughout greater than 100 tasks, in collaboration with 65 authorities and personal organisations, whereas service automation reached 100%. This raised the digital adoption of DEWA’s providers to 99.5%,
taking the shopper happiness and repair high quality scores to 98.3% and 95%, respectively.
By way of the implementation of the ‘Companies 360’ coverage, DEWA eradicated 90% of service supply factors, streamlining procedures and enhancing buyer happiness. DEWA supplies all its providers digitally by way of its web site, sensible app and unified authorities channels.
DEWA has re-engineered its providers to develop into absolutely digital – from software submissions to process monitoring and doc issuance. As a part of its ‘Excessive Water Utilization Alert’ service, DEWA issued greater than 3.2 million alerts for water leaks inside buildings, stopping the lack of greater than 61 million cubic metres of water and serving to to avoid wasting AED 743 million.
Al Tayer emphasised DEWA’s keenness to remove pointless procedures and scale back transport prices for stakeholders by way of the availability of proactive, revolutionary and safe digital providers. He reaffirmed DEWA’s dedication to steady growth in its drive to offer environment friendly, high-quality and efficient providers that enhance folks’s lives and meet their wants swiftly and effortlessly. DEWA continues to undertake the newest applied sciences to simplify authorities procedures, speed up digital transformation, improve system effectivity and bolster digital integration with authorities businesses.
Digital transformation supplies higher monitoring of service efficiency and extra correct knowledge administration, enabling early drawback detection and fast corrective motion. By way of an built-in transaction monitoring system, officers can improve service high quality and make data-driven choices, elevating the extent of belief and transparency in authorities operations.
The Sensible Response Water initiative, which depends on AI-powered verification through DEWA’s sensible app and web site, has achieved tangible leads to operational effectivity. The variety of steps required to deal with experiences has been lowered from 10 to 5 within the case of discipline visits, and to only one for self-diagnosis. Report processing occasions had been additionally lowered by 45% whereas discipline visits had been minimize by 36%, leading to a buyer satisfaction charge of 95.7%.
In the meantime, the Sensible Water Interruptions Administration System initiative has yielded commendable outcomes by decreasing the variety of technical experiences and shortening reporting occasions from two hours to a single click on. This permits steady community monitoring and quick identification of affected prospects. Efficiency metrics are actually calculated in real-time, an enchancment from the preliminary time of half-hour, whereas the typical investigative response time for investigations dropped from 45 minutes to simply 10.
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