Dubai Electrical energy and Water Authority (DEWA) has processed greater than 7.2 million transactions throughout its digital platforms throughout the first half of 2025, attaining a digital service adoption fee of 99.5 per cent.
The transactions have been distributed throughout a number of channels: 1.1 million via the DEWA web site, 2.6 million through the sensible app, and three.5 million via partner-supported platforms.
DEWA’s digital excellence reaches new heights
The utility accomplished greater than 100 integration tasks with 65 authorities and personal organisations by the tip of June 2025.
Saeed Mohammed Al Tayer, MD & CEO of DEWA, stated: “In step with the sensible directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, we proceed our tireless efforts to boost the standard of digital life and speed up the digital transformation course of in DEWA and the emirate of Dubai.
“We’re eager to advance our management in using AI innovation and the most recent applied sciences to supply extra environment friendly, efficient and high quality providers, and to develop revolutionary digital options that improve the expertise and happiness of stakeholders, serving to to scale back their carbon footprint and supporting sustainability efforts.”
Al Tayer stated the organisation stays dedicated to advancing management in artificial intelligence innovation and technology deployment to supply extra environment friendly providers and develop digital options that improve stakeholder expertise while decreasing carbon footprint and supporting sustainability efforts.
“At DEWA, we have now a safe and superior digital infrastructure that retains tempo with our ambitions for digital transformation and our efforts to make Dubai a worldwide centre for innovation and expertise. We undertake the ‘Companies 360’ coverage in all our providers to scale back procedures, obtain zero paperwork and assist to ascertain a number one international system in authorities work,” Al Tayer added.
DEWA operates a complete ecosystem of digital channels, together with its web site, sensible app and buyer care centre methods. All platforms function via inexperienced knowledge centres that rely totally on clear power.
The utility supplies providers via Rammas, its digital worker supported by ChatGPT. Rammas is obtainable throughout a number of platforms, together with DEWA’s website, sensible app, Fb web page, Google Dwelling, service robots, WhatsApp Enterprise at 04-601 9999 and Amazon’s Alexa.