- The authority at the moment maintains a database of 890 licensed workplaces and firms, together with 728 journey and tourism businesses, 89 air cargo workplaces, and 73 airways;
- Between January 1 and September 30, the Air Transport Complaints Division acquired roughly 3,012 complaints, many associated to fraud and deception
- Frequent violations embrace promoting counterfeit tickets via unlicensed intermediaries, charging hidden charges, or promoting fictitious journey provides at inflated costs.
- Passengers suggested to confirm bookings, retain invoices, and keep away from funds via unknown hyperlinks or to non-public people.
The Public Authority Civil Aviation (PACA) affirmed its ongoing dedication to monitoring the air transport market, detecting violations, and defending passenger rights, significantly towards on-line reserving fraud.
Abdullah Al-Rajhi, Director of the Air Transport Division and Head of the Complaints and Arbitration Committee at PACA, advised KUNA on Thursday that the authority oversees licensed workplaces and screens unlicensed operations via collaboration between its Licensing and Complaints Departments, in addition to studies from the general public and licensed businesses.
Al-Rajhi added, that PACA investigates passenger complaints and raises consciousness about manipulation and fraudulent practices via official channels.
The authority at the moment maintains a database of 890 licensed workplaces and firms, together with 728 journey and tourism businesses, 89 air cargo workplaces, and 73 airways.
Between January 1 and September 30, the Air Transport Complaints Division acquired roughly 3,012 complaints, many associated to fraud and deception.
He highlighted rising on-line fraud strategies reminiscent of pretend web sites, fraudulent cost hyperlinks, and deceptive commercials.
Frequent violations embrace promoting counterfeit tickets via unlicensed intermediaries, charging hidden charges, or promoting fictitious journey provides at inflated costs.
Violators face monetary and administrative penalties, license suspension or cancellation, and referral to investigative authorities, together with the Public Prosecution and Ministry of Commerce and Trade.
PACA screens unlicensed journey web sites and social media day by day, coordinates with the Communications and Info Know-how Fee and digital cost firms to disable fraudulent hyperlinks, and encourages vacationers to make use of solely licensed businesses.
Passengers are suggested to confirm bookings, retain invoices, and keep away from funds via unknown hyperlinks or to non-public people.
Al-Rajhi added that the DGCA is enhancing oversight by growing digital monitoring methods, increasing consciousness campaigns, growing fines, and making the database of licensed businesses publicly accessible via its official web site.
The Complaints and Arbitration Committee continues common conferences with all members representing official our bodies to assessment complaints and act towards violators.
Latest actions embrace 66 violations issued on October 22 towards businesses breaching social media licensing guidelines and journey ticket laws, with two people referred to the Public Prosecution, and fines imposed on eight businesses and one airline on November 13.
The authority reiterated its dedication to safeguarding passengers’ rights and guaranteeing that each one journey dealings are carried out via licensed and accredited entities.