Unifonic, a number one conversational AI platform and SaaS (Software program as a Service) supplier within the Center East, showcases its newest improvements as its Silver Sponsor at Seamless Saudi Arabia. Going down from November 17 to 19, 2025, on the Riyadh Entrance Exhibition & Convention Centre, the corporate unveils its agentic AI engine, Unifonic CX Intelligence. It powers adaptive buyer journeys from acquisition to retention via autonomous brokers that act, study, and orchestrate throughout channels.
Thought-about the most important and most influential occasion within the Kingdom for innovation in funds, fintech, retail, e-commerce, residence supply, and digital advertising, Seamless KSA brings collectively over 20,000 attendees and trade leaders from throughout the area and past.
On the occasion, Unifonic unveils its Unifonic CX Intelligence, a sophisticated, agentic AI engine designed to rework each AI-powered buyer interplay right into a hyper-personalized, predictive, contextual and human-like expertise. The platform powers adaptive buyer journeys from acquisition to retention, utilizing autonomous AI brokers that act, study, and orchestrate intelligently throughout communication channels.
Karim Zaki, CPTO of Unifonic, mentioned: “We, at Unifonic, use safe, human-like AI and clever automation to redefine buyer experiences. Our participation in Seamless 2025 additional strengthens our place because the area’s credible AI platform, enabling companies to implement compliant and versatile AI options tailor-made to their goals. The way forward for buyer engagement is represented by Unifonic CX Intelligence, the place every interplay is significant and related, adapts to context, anticipates and respects buyer intent, and delivers measurable enterprise affect.
Unifonic CX Intelligence affords advertising and customer support organizations goal-oriented AI capabilities by combining generative AI and Retrieval Augmented Era (RAG) with a company’s specified content material, insurance policies and guardrails. The answer, constructed with compliance and suppleness in thoughts, permits companies to deploy safe, scalable, and context-aware AI that’s tailor-made to their particular objectives and buyer wants.
The answer offers real-time steering, personalised content material and, actionable insights for the gross sales workforce, enhancing their productiveness and delivering a tailor-made procuring expertise for purchasers. Offering brokers with instantaneous entry to buyer insights permits them to grasp particular person preferences higher and ship correct, well timed details about return insurance policies. For consumers, the answer serves as an clever digital assistant that interprets their wants, solutions product-related questions, and streamlines the cost course of.
Unifonic CX Intelligence can be extremely localized and Arabic-first, pushed by strategic partnerships with Groq and HUMAIN. These partnerships set a brand new benchmark for moral AI innovation within the area by guaranteeing enterprise-grade knowledge governance, excessive cultural and language accuracy, and compliance with regional rules.
Karim Zaki added: “By leveraging regionally hosted, high-performing, adaptive and our hyper-localized fashions via our strategic partnership with Groq and HUMAIN, we intention to make sure that AI innovation is predicated on the ideas of belief, accuracy, and knowledge sovereignty. Every of our initiatives and efforts aligns with Saudi Imaginative and prescient 2030, which seeks to place Saudi Arabia as a world hub for digital innovation and AI excellence.”
With over 19 years of expertise in shopper administration, Unifonic constantly helps companies within the banking, healthcare, retail, authorities, logistics, and telecom sectors create clean and significant digital experiences. The corporate’s participation in Seamless 2025 underscores its dedication to advancing AI adoption, transformation, and belief in step with Saudi Imaginative and prescient 2030.