Brigadier Normal Fawaz Al-Roumi, Head of the Residency and Citizenship Affairs Sector, went on an inspection tour of the Nationwide Id Middle in Al-Shamiya in addition to the Residency Affairs Departments in Hawalli and the Capital Governorates to overview operational processes and assess the standard of companies supplied to guests.
In the course of the tour, Brigadier Normal Al-Roumi was briefed on the procedures, workflow and the fashionable technical techniques that assist speed up the service supply.
He stated such visits are a part of an ongoing work plan to evaluate efficiency and handle any obstacles affecting workers or guests, experiences Al-Rai day by day.
The Al-Shamiya Middle has been developed right into a complete hub providing citizenship and residency companies to all residents, with specialised companies for the aged and folks with particular wants.
Brigadier Al-Roumi highlighted that Kuwaiti residents can now full transactions in any governorate with out restrictions. He additionally famous that the sector is finishing the digital switch of knowledge as a part of a broader digital transformation initiative, which is able to make service facilities absolutely paperless, streamlining procedures and saving time for purchasers.
He added that home employee visas can now be verified via the “Sahel” app earlier than recruitment, enhancing transparency and safeguarding the rights of all events.
Al-Roumi emphasised the significance of discipline visits by managers and their assistants to reception halls to make sure clean workflow and facilitate procedures for candidates. He additionally confirmed strict measures are in place for sponsors and guests in circumstances of authorized or regulatory violations.
Concluding the tour, Brigadier Al-Roumi known as on all workers to work as a staff to ship the best requirements of service, stressing that the success of the Residency and Citizenship Sector depends on collective efforts, high quality, and transparency in all transactions.
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