Oman Air, the nationwide service of the Sultanate of Oman, has been awarded the 2026 APEX WORLD CLASS™ award, marking the second consecutive 12 months it has earned the distinguished accolade. Accredited and issued by the Airline Passenger Expertise Affiliation (APEX), the biggest worldwide airline affiliation devoted to passengers, the award is broadly considered the best benchmark in aviation. Airways are judged throughout a number of dimensions and attributes of the visitor expertise together with area, consolation, private consideration, wonderful delicacies, and presentation.
Renata Rached, Oman Air’s Vice President of Visitor Expertise, Loyalty & Model, who acquired the award throughout the APEX International Expo in California, US, stated, “We’re deeply honoured to obtain the 2026 APEX WORLD CLASS™ award for the second 12 months in a row. This recognition reaffirms our mission to ship a journey that blends the best requirements of service excellence with heartfelt Omani hospitality. It’s a tribute to each member of our workforce, whose dedication ensures that Oman Air continues to face among the many world’s most revered airways. The award not solely celebrates our previous achievements but in addition conjures up us to maintain elevating the bar for our visitor expertise.”
To be awarded APEX WORLD CLASS™, airways should qualify by an audit spanning throughout twenty dimensions that matter most to travellers right now, akin to model integrity, engagement, depth of hospitality, personalisation, consolation, connectivity and, beneath F&B execution, the attention enchantment and style profile of onboard delicacies. Audits are performed by business professionals from YATES+, a number one visitor expertise transformation consultancy, after which peer-reviewed and validated by an knowledgeable and the governing board.
Since receiving the 2025 award, Oman Air has continued to refine its service choices and buyer expertise initiatives. The airline lately launched a strong Web Promoter Rating (NPS) suggestions system, enabling it to repeatedly monitor and refine each touchpoint throughout the visitor journey. In June, Oman Air was additionally recognised on the APEX 2025 Awards, receiving accolades for Greatest Meals & Beverage and Greatest Cabin Service within the Center East.