Saudi Gazette report
RIYADH — Saudi Arabia’s parcel supply sector noticed greater than 50 million shipments accomplished in the course of the second quarter of 2025, reflecting the rising demand for courier companies throughout the Kingdom, the Transport Common Authority (TGA) introduced on Monday.
In accordance with the TGA, Naqel topped the record with the bottom variety of escalated complaints—solely two per 100,000 shipments. It was adopted by J&T, iMile, GFS, and DHL, every recording 4 complaints per 100,000 parcels.
RedBox got here subsequent with 5 complaints, adopted by SPL (6), Aramex (9), SMSA (15), AJEX (17), Star Hyperlinks (26), UPS (41), and FedEx with the very best at 111 complaints per 100,000 parcels.
The authority emphasised its dedication to making sure service high quality by processing complaints solely after giving courier corporations as much as seven days to resolve them instantly with clients. This coverage is geared toward safeguarding shopper rights and enhancing consumer satisfaction.
The TGA inspired the general public to report delivery-related points by its unified name heart (19929) or by way of the shopper care account on platform X.