Saudi Gazette report
RIYADH — Saudi Arabia’s Digital Authorities Authority has introduced that the 2025 Digital Expertise Maturity Index reached 86.71%, putting the Kingdom at an “superior” stage in its ongoing digital transformation.
The outcome comes after a complete analysis of fifty digital platforms throughout 4 most important dimensions and 20 detailed standards, masking person satisfaction, interface high quality, grievance dealing with, and the usage of superior applied sciences.
In accordance with DGA Governor Eng. Ahmed Al-Suwayan, the findings replicate the robust dedication of presidency entities to enhancing service supply and public satisfaction via accessible, seamless, and efficient digital platforms.
The index additionally recorded a rise in public engagement, with greater than 374,000 customers collaborating on this 12 months’s analysis — up from the earlier 12 months — underscoring rising public belief and interplay with digital authorities companies.
Among the many evaluated platforms, a number of stood out with scores above 90%, together with Absher (93.95%), the Zakat, Tax and Customs Authority’s platform (93.25%), Tawakkalna (91.89%), Etimad (91.43%), and Qiwa (91.06%).
Different notable platforms included Ehsan, the Ministry of Tourism portal, the GOSI platform, Sehhaty, and Sanea’i, all of which earned “superior” standing for his or her digital service high quality and usefulness.
This 12 months’s index additionally launched a brand new sub-measure centered on digital inclusivity, which achieved a rating of 75.3% at an “empowered” stage, signaling the federal government’s rising consideration to making sure all segments of society — together with folks with disabilities and the aged — can independently entry and profit from digital companies.
The DGA famous that the Kingdom continues to enhance its index methodology yearly, guaranteeing it stays aligned with world digital developments. In 2024, Saudi Arabia ranked first regionally in ESCWA’s eGovernment and mGovernment Maturity Index and positioned fourth globally and second amongst G20 international locations within the UN’s Digital Companies Index.